Customer Support

At Alorswimwear, we are committed to ensuring your experience is as seamless and transparent as our designs. This comprehensive FAQ guide is meticulously curated to provide immediate, clear answers to your questions regarding our high-quality modest swimwear, technical fabric performance, and specialized GCC shipping and delivery services.

Whether you are seeking advice on the perfect burkini fit, curious about our rapid-dry technology, or tracking an express order to Kuwait, Dubai, or Riyadh, you will find all the essential information organized here to help you shop with total confidence.

Brand Philosophy

Discover the foundational principles of the Alor brand. This section provides key insights into our philosophy, our unwavering commitments to quality and sustainability.

How do I find my correct size?

For each product, we have included a size guide that will help you to exactly and easily know your size. please refer to the product page of the item you are interested in and look for How to Know Your Size? you can find it above the size selector.

What Big Sizes do you offer?

We are proud to offer inclusive sizing! Our Big Sizes collection includes modest swimwear styles available in extended sizes, typically ranging up to 6XL. Please check individual product details for specific size availability.

What style best suits my body shape?

For each product, we have included an explanation about body shapes and what body shape this item suit. please refer to the product page of the item you are interested in and look for Suitable for Body Shapes. You can find it right below the discription of the item.

What materials are swimsuits made of?

Our swimwear is crafted from high-quality, comfortable swimwear fabrics like Lycra blends, Polyester, and Nylon, chosen for stretch, quick-drying properties, and durability. Some collections, like Waterproof Breeze, may feature specific materials like lightweight parachute fabric.

Are Alorswimwear swimsuits chlorine resistant?

Our swimwear is designed using fabrics common in the industry, which generally offer good resistance to chlorine. However, to maximize longevity, we recommend rinsing your swimsuit in fresh water after each use.

How should I wash and care for my swimwear?

To keep your swimwear looking its best, we recommend hand washing in cool, fresh water after each use and laying it flat to dry in the shade. Avoid machine washing, tumble drying, or using harsh detergents. See our Care Instructions page for more tips.

What makes the Abaya Burkini style different?

Our Abaya Burkini style is designed with an extra loose, flowing fit for the tunic/dress portion, inspired by the traditional abaya, offering maximum coverage and comfort for those who prefer a less form-fitting silhouette.

Are the swim hijabs suitable for active swimming?

Yes, our swim hijabs are designed with secure fits and appropriate, quick-drying swimwear fabric to stay comfortable and in place during swimming activities.

Is it possible to buy items separately (e.g., just a top)?

Currently, most of our burkinis and modest swimwear are sold as complete sets to ensure a coordinated look. Accessories like cover-ups and individual swim hijabs may be available separately. Please browse the relevant categories.

Can I give you a feedback?

We welcome your feedback! You can leave a review on our product pages or contact us directly via our website.

What if I have a complaint?

Please contact our customer service team with details of your complaint, and we will work diligently to resolve it.

How can I contact the support?

Our knowledgeable customer service team is available to answer any questions you may have about our products.

How we handle negative feedback?

We take all feedback seriously, using it to improve our products and services. Negative feedback is addressed promptly to ensure customer satisfaction.

Shipping & Delivery

This section outlines the journey of your Alor order, from the moment of dispatch to its arrival at your doorstep. Our commitment is to provide a seamless delivery experience for every client.

When will I receive my order?

Orders shipped from The State of Kuwait:
- Within Kuwait: Delivered within 12 hours.
- GCC countries: Estimated 2 to 4 days.
- Rest of the world: Estimated 2 to 10 days.

Orders shipped from United Arab Emirates:
- GCC countries: Estimated 2 to 6 days.
- Rest of the world: Estimated 2 to 8 days in most cases.

Kindly note that all delivery times provided, especially for international shipments, are estimates. Factors such as adverse weather conditions, courier operational delays, public holidays, customs processing, and peak seasons (e.g., festive periods) may occasionally impact the delivery schedule, resulting in slightly shorter or longer wait times.

How much does shipping cost?

Shipping Fees:
- Within Kuwait: 2 KWD.
- Other GCC Countries: 4.5 KWD.

Do I have to pay for customs and duties?

Not At All.

Can I track my order?

Yes, once your order is processed, a tracking number will be sent to your registered email, allowing you to monitor the shipment status.

Where do we deliver?

We ship worldwide from our warehouses in the United Arab Emirates and The State of Kuwait.

When will my order be processed?

Your order will be processed within a couple of hours after you place your order.

How do you ship my order?

We ensure fast, secure delivery via Aramex, UPS, and FedEx by choosing the quickest shipping option for your location.

What is the shipping details for a specific product?

Shipping times may vary based on the fulfillment location. For accurate details, please refer to the "Shipping and Delivery" section on each product page.​

What should I do if I haven't received my tracking number?

If you haven't received your tracking number, please check your spam or junk email folder. If it's not there, contact our customer support for assistance.

Can I change my shipping address after placing an order?

If you contact us within 2 hours after placing your order and your order hasn't been processed yet, we can update the shipping address. In this case, please contact our customer support as soon as possible to request the change.

Do you offer expedited shipping options?

No worries, our standard shipping is a premium fast shipping already.

I have a shipping related question. How can I contact customer support?

For any questions or assistance related to your order, please reach out to our customer support team through the contact information provided on our website.

What should I do if my package is lost or arrives damaged?

We have a success shipping rate of 99.99%. This is rare to happen. However, in such a case please contact Alor's customer support and we will fix this issue in no time.

Returns & Refunds

We are committed to ensuring your complete satisfaction with every Alor item. This section outlines our clear and straightforward policy for initiating a return or processing a refund.

What is your return/exchange policy?

Unfortunately, our products are not returnable.Due to hygiene related concerns we cannot accept returns at all for any reason.

Can I return/change my order?

Unfortunately, our products are not returnable. Due to hygiene related concerns we cannot accept returns at all for any reason.

Why don't we allow returns?

To maintain the highest standards of hygiene and health safety for all our customers, we do not accept returns or exchanges on swimwear products. Because our garments are worn close to the skin, this policy is our guarantee to you that every piece you purchase from Alorswimwear is 100% new, unworn, and sanitized. We strongly recommend using our interactive sizing tools or contacting our style experts before placing your order to ensure you find your perfect fit.

Payment Information

This section provides details on our secure payment process. Find answers to common questions regarding accepted payment methods, transaction security, and billing.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express and Tabby and other secure, region-specific providers displayed at checkout.

How secure is my payment information?

Your security is our utmost priority. All transactions are processed through a secure PCI-compliant payment gateway using the highest level of SSL encryption. Your payment information is never stored on our servers.

In what currency will I be charged?

All transactions on our website are processed in Kuwaiti Dinar.

When will my payment method be charged?

Your payment method is charged only at the moment your order is successfully placed and confirmed. You will receive an immediate order confirmation email once the transaction is complete.

What should I do if my payment is declined?

If your payment is declined, please first ensure all billing and card details are correct. If the issue persists, we recommend contacting your card issuer or trying an alternative payment method.

Can I receive a VAT invoice for my order?

Yes, a detailed receipt is automatically sent with your order confirmation email. For business clients requiring a formal VAT invoice for their records, please contact our Client Services team at info@alorswimwear.com with your order number.

Account & Privacy

Find information on account creation, password recovery, and protection of your personal data. This section provides guidance on managing accounts and understanding our commitment to your privacy.

Why Should I create an account?

Creating an account on our store provides a more streamlined checkout experience, gives you access to your complete order history, and allows you to manage your personal details and delivery addresses in one secure place.

How do I create an account?

You can create an account during the checkout process or by clicking the account icon on our store menu. Simply follow the prompts to enter your details and create a secure password.

I've forgotten my password. What to do?

If you have forgotten your password, please click the "Forgot Password?" link on the login page. You will be prompted to enter your email address to receive a secure link to reset your password.

Can I update my personal information?

You can update your personal information, including your name, contact details, and saved addresses, at any time by logging into your account and navigating to the 'Account Details' section.

How is my personal data used?

Your privacy is our utmost priority. Your data is used exclusively for order processing and communication, protected by robust security measures. We never share your information with third parties for marketing without your explicit consent, in full compliance with GDPR.

Can I delete my personal data?

In accordance with GDPR, you have the right to request the deletion of your account and personal data. To do so, please send a formal request to our privacy team at info@alorswimwear.com, and we will process it for you.

Didn't find your answer?

Don't hesitate to contact us.

Explore Alor Collections